What Is Managed IT, and Does Your Business Need It?
Break-fix support charges you when things go wrong. Managed IT is designed so fewer things do. The difference shows up in your calendar.
Managed IT means a fixed monthly relationship in which someone is responsible for monitoring, patching, backup verification and support — continuously — instead of arriving after a failure with an hourly rate.
The economics matter less than the incentives. Under break-fix, your vendor earns more when your systems break. Under a managed agreement, they absorb the cost of breakage, so prevention becomes their problem too.
The rough threshold is around ten employees, or any point at which a full day of downtime would cost more than a few months of support. Regulated data, remote staff and customer-facing systems all move that line earlier.
Ask any prospective partner three things: what they monitor, how often they test restores, and who answers at 7am. The answers tell you more than the price.
Questions about your own setup? A FinkIT assessment is free, and you keep the recommendations either way.
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